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Privacy Notice

How we handle your personal data

Warmer Homes is a free of charge service offering free insulation and gas central heating in partnership with Agility Eco Services Limited and other organisations. If eligible, subject to availability, you can receive free, new and fully installed insulation and/or a gas central heating system.

 

More information, including eligibility rules, can be found at www.warmerhomes.org.uk.

 

We have outlined below in our Privacy Notice how we intend to handle your personal data. We recommend that you read this Privacy Notice carefully.

Privacy Notice

You have either been referred into the Warmer Homes service by your local council, housing association or other local agency, or have applied to Warmer Homes yourself. If you were referred into Warmer Homes by someone else, with your consent, they have shared your basic contact information and the reason why they consider you are eligible with us so that we can contact you directly.

 

This Privacy Notice applies between you, the visitor to this website and/or user of our Warmer Homes services and AgilityEco, the owner and provider of this website.

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AgilityEco Services Ltd (‘AgilityEco’) acts as a Data Controller under the General Data Protection Regulation (‘GDPR’). We are registered with the Information Commissioner’s Office (‘ICO’) as a Data Controller under registration number ZA000042.

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AgilityEco takes the privacy of your information very seriously. We have a few simple principles which we abide by in order to protect your privacy:

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  • We only ask you for and process information which we genuinely need in order to provide you with an excellent service, for example your name, home address, telephone number and e-mail address if you want to enquire about our services; and

  • Where you do enquire about our services and consent to provide us with more than one method of contacting you, for example an e-mail address and telephone number, we will use both methods for correspondence with you, until such time as you withdraw your consent (which may be done at any time) for any or all of those methods of contact; and

  • Unless legally obliged to do so we won’t share your information with anyone, other than for the standard running of the Warmer Homes service.

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This Privacy Notice applies to our use of any and all data collected by us or provided by you in relation to your use of the website and/or the provision of our services to you under the Warmer Homes service. We aim to make our collection and use of your data as clear and as transparent as possible, but for brevity it has not been possible to list every circumstance in which we will use your data. We recommend that you read this Privacy Notice carefully. Any questions or queries you may have can be sent directly to us at:

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Warmer Homes

AgilityEco
Suite 5, Mid-Day Court
20-24 Brighton Rd
Sutton.
SM2 5BN

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Department for Energy Security & Net Zero: Privacy Notice for installers, householders and landlords

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Department for Energy Security & Net Zero: Privacy Notice for the Local Authority Delivery (LAD) 3 scheme

  • What can the Warmer Homes programme fund?
    The programme provides funding for a range of energy efficiency measures to improve your home's comfort and sustainability. Please note that the availability of each upgrade is dependent on the results of a survey. The upgrades that may be funded under the programme include the following: · Solid Wall Insulation · Cavity Wall Insulation · Loft Insulation · Room-in-Roof Insulation · Air Source Heat Pump (ASHP) · Solar PV Panels · High Heat Retention Storage Heaters · Heating Controls Any other home upgrades cannot be installed via the Warmer Homes programme.
  • What home upgrades are NOT provided under the scheme?
    The following upgrades are not provided under the scheme: · Underfloor insulation · Double glazing windows · Ground Source Heat Pump · Gas boiler · Electric boiler · Warm Air Units · Energy Saving Lightbulbs · Draught proofing · Wind turbines · Insulating tanks, pipes and radiators. · Solar batteries
  • Does Warmer Homes provide boilers and hot water tanks?
    Boilers and hot water tanks are not available via the Warmer Homes scheme. However, you may be eligible for an Air Source Heat Pump or High Heat Retention Storage Heaters through the scheme.
  • How is the Warmer Homes programme funded?
    The Warmer Homes programme is funded by the Government’s Home Upgrade Grant (HUG) scheme. Portsmouth City Council, in partnership with the local authorities shown here as secured funding from these schemes to offer grant funding to improve the energy efficiency of eligible homes. Please note that private rental properties will require a landlord contribution.
  • Do I qualify for the Warmer Homes programme?
    You may qualify for the funding if the following statements apply: Your home must have/be: · An EPC rating of D, E, F or G or No EPC* (you can check your home’s EPC rating here) · Your tenure is either Privately Rented or Owner Occupied · Your homes main heating system is not fuelled by mains gas. And You have a total gross** household annual income of £36,000 or less (before Tax, NI, housing costs/bills) Or: You have a total household annual income of £20,000 or less after housing costs (mortgage/rent and council tax) Or: You receive a means-tested benefit (as listed in the question below) ​​ Or: Your home is within an LSOA (Lower Super Output Area) 1-3 postcode area. We will verify this for you once you have made your application). To find out more about our eligibility criteria please visit our eligibility FAQ page. *Please note that even if you don't currently have an EPC rating or have an expired EPC rating between D and G, you may still qualify for the programme. However, we will need to conduct an EPC assessment before any work can begin.​ ** Total gross annual household income will be income from each household member aged 18+ before any tax and national insurance deductions have been made.
  • What means-tested benefits are eligible for the Warmer Homes Scheme?
    The following means-tested benefits are eligible for the programme: · Child Tax Credits (CTC) · Housing Benefit · Income based Jobseekers allowance (JSA) · Income related Employment & Support Allowance (ESA) · Income Support (IS) · Pension Credit Guarantee Credit · Working Tax Credit (WTC) · Pension Credit Savings Credit · Universal Credit (UC) To find out more about our eligibility criteria please visit our eligibility FAQ page.
  • What happens after I register my interest in the scheme?
    Once you register your interest in the scheme, one of our friendly team will give you a call. They will discuss your application details with you and have an application submitted on your behalf. Alternatively, you can submit an application online here.
  • What happens after I’ve submitted my application?
    After you submit your application, we will conduct a desktop assessment to determine whether you and your property qualify for the scheme. If you appear to be eligible, we will send you a welcome pack along with eligibility verification documents. These documents are essential for us to confirm your eligibility, enabling our team to conduct a thorough assessment. To prevent any delays, please ensure that you provide accurate information when submitting your application. For more details on how to prove your eligibility and to learn about the required documentation, please visit our eligibility FAQ page.
  • Who do I contact if I have any questions?
    General enquiries—If you have any questions before you apply, or if you'd like to escalate a matter or make a complaint, please contact our Customer Service team on 0800 0385737 or email retrofit@warmerhomes.org.uk. You can speak to our team Monday through Friday, 8.45am-5.30pm. Applications—If you've started your application and have any queries regarding the declaration, evidence, or eligibility, please contact our Applications Team on 0800 107 8886 or email applications.team@agilityeco.co.uk. The team is available Monday to Friday, 9am-5.30pm. Installation—If you have any questions about your upcoming survey or installation (if approved), please speak with your assigned installer first, who will be able to provide you with more details. If they are unavailable, our Customer Service Team will be able to assist you. Please call 0800 0385737. Our team is available Monday to Friday, 8.45am—5.30pm. Please note that all our phone lines are free to phone.
  • I’m in the process of selling my house. Can I still apply?
    You must be occupying the property to qualify for the scheme. Therefore, if you do not currently live in the property or will not be living there by the time the works are completed, your application will not be successful.
  • Who do I contact about the survey or the installation?
    If you have any questions about your upcoming survey or installation (if approved), please reach out to your assigned installer, who can provide you with more details. However, we're still here to support you. If your installer doesn't respond or if you need to escalate any concerns, please contact our Customer Service team on 0800 0385737 or email retrofit@warmerhomes.org.uk.
  • Where can I find more information about the upgrade I’m interested in?
    Your assigned installer will be able to provide you with more information about the measure you are interested in and will also provide you with a factsheet related to the measure(s) you are interested in. You can also find our explainer videos here or you can find further information on other websites such as the Energy Saving Trust.
  • Do I need get any permissions?
    If you are a private rental tenant: You will need permission from your landlord before any upgrades can be installed in your property. A landlord contribution will be required so please do ensure they are aware of you making an application. For more information regarding Landlord consent please visit our eligibility FAQ page. If you are a homeowner/owner occupier: If your upgrade will affect the external appearance of your property (e.g. solid wall insulation or solar panels), we recommended contacting your local council to see if you need to apply for planning permission. We also recommend that you inform your home insurer to check that you have sufficient cover in place. If you have a leasehold property/ shared ownership: You may also need to check that you have authorisation to make external changes to your property.
  • How long will it take between the survey and the installation?
    It can take four to eight weeks between the property's survey and the start of the installation work. For certain properties, this can be longer, for example, if planning permission is needed.
  • Who will own the energy efficiency measures once installed?
    For owner occupied properties, the homeowner/owner-occupier of the property will own the energy efficiency measure(s) once installed. For Private Rental properties, the ownership will be with the landlord.
  • Who is responsible for any future maintenance after my upgrade(s) have been installed?
    For owner occupied properties, the homeowner/owner-occupier will be responsible for any future maintenance and costs. For private rental properties, the private rental landlord will be responsible for any future maintenance and costs. Please note, details of your warranty cover will be provided by your installer following your installation.
  • Are there any checks following the installation?
    We’ll call you to make sure that you’re happy with the service and the installation. Some properties will also be chosen for in-person Quality Assurance checks.
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